At present, the use of information and communications technologies (ICTs), access to the Internet and the broad scope of social networks have caused a change in the way human resources are positioned within the democratisation of knowledge or network society, since it has been greatly disrupted, offering an unlimited connection to information just one click away.
In this sense, this reality is also part of the organisations and promotes a collaborative working method focusing on creating knowledge beyond individuals, taking into account team diversity.
Collaborative working involves the bringing together of several areas and competencies at the same time. According to the author, Cecilia Artola (2012) when working collaboratively, in a much-needed way, concepts such as research, creativity, interaction, participation and communication are related: and in turn, other aspects are brought together, such as learning, strategies, past experience, innovation and the organisation’s expected goals.
Thus, new technologies allow for greater interaction and communication between people and the possibility of sharing information which enables the use of a certain type of collaborative working. However, it should be noted that each tool has a distinctive feature; they are related because they make it possible to record and monitor tasks for collaborative working, consequently avoiding pressure and allowing activities to be assigned.
Scrum methodology platforms, e-mail, cloud platforms, and professional social networks allow for less tedious assignment and follow-up processes, avoiding interruptions and unnecessary meetings, with increased management.
Day by day, business goals force us to face new obstacles and challenges, which follow a line of consistency with the needs of our environment, our customers and our employees. This makes it essential to anticipate and evolve at the speed of the competition.
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