The COVID-19 pandemic forced both individuals and organizations to transform. In the case of people, the main objective was to organize time working remotely; As for companies, it was the digital transformation that allowed greater agility to overcome the various difficulties that came up. However, once companies managed to stabilize their processes remotely, they began to notice that they should be interested (even more) in the most important asset: people.  The employee experience is a process that allows us to identify the expectations, needs, and desires of future collaborators and to satisfy them with tangible and intangible factors, taking into account three areas: work environment, the physical workplace, and tools (resources). The COVID-19 pandemic also impacted this process (fundamental) since it has multiplied people’s differences; living alone and working remotely is not the same as having a family with school-age children where you have to coordinate schedules, share computers and/or workspaces, etc .; constant change is part of our reality today.  Experts believe that the COVID-19 pandemic is the most significant event and global challenge of our lives; therefore, changing our attitudes and behaviors, forcing companies to react; even though the changes won’t seem to end once the virus is gone. There are two focuses that organizations must ensure in the employee experience today: training leaders and maintaining employee motivation.  What to train a leader in the context of a pandemic?  Expectation alignment  It is difficult for someone to have, in a crisis, all the answers. That is why it is expected that leaders can address the unknown and speak with confidence, accompanying the teams that expect actions in this environment.     Communicate truthfully …

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